Total Quality Management (TQM) Survey

Regardless of the organizations type some form of caliber management is in effect. ?At the end of the 20th century, changes in demographic patterns and employee expectations, shifts in societal demands, increased competition and fiscal constraints, and the requirements of adopting new technologies put on made many traditional transaction practices obsolete.? (Andrel, 1994) Focus was shifted principles of lumber to befriend increase customer and employees satisfaction, reduce cost, and improve productivity. ternary selected passeliness types to be compared are the not for kale, manufacturing, and political, and how total quality management (TQM) effects each. The American Red Cross result be used as the example of the not for profit organization, Bridgestone will represent the manufacturing, and public conveyance of title represent the governmental agency.

BridgestoneAmerican Red CrossPublic TransportationContinuous improvementXXXEmployee empowermentXXSound planningXXXSensitivity to benchmarkingXProductivity, cost reduction, profitability enhancementsXXxStrong LeadershipXXXPublic transportation like business in the privet sector has the goal of maximize revenues while providing a safe, clean, and reliable wait on while managing cost. Some ways of doing this amaze been improving vehicle maintenance to increase wait on reliability, modifying bus schedules to increase on-time performance, improved communications, and marketing to increase customer satisfaction. To help accomplish this public transit system must first of only put the customer first, a principal that is the basis for all quality management programs.



While public transporting is a service provided by governments, there is still competition against privet sector transportation services such as taxi?s, and trains.

By victimization market research transportation agencies can determine who is the mastermind customer, customer expectations and perceptions, and competitive alternatives. This will help to answer the skepticism ?What do our customers really want to achieve when purchasing our service?? In many cities public transportation authorities take for added bicycle racks to the front of the busses for the continence of those riders who commute to bus...

If you want to chance a full essay, order it on our website: Orderessay



If you want to get a full essay, wisit our page: write my essay .